A family from Stafford, Virginia, U.S. has been experiencing a painful odd situation since September 2011 when they started to receive countless emails from their dead mother’s address.
2 years ago Cassie Woods lost her mother (Paula Chase) who died of sclerodema. It took a long time of grieve and recovery untill 2 months ago when Cassie was shocked to see that she received an email from her dead mom. The spamming was spread to all folks in Paula’s address book.
First, Woods family begged the hacker to stop sending emails but their request seemed not to have effect. In consequence they attempted to close the account but as expected, the hacker changed the password and also the alternative contact details. The last chance for the grieving family was to get in touch with the email hosting company Yahoo, – they did it but however the internet giant demanded them to provide a copy of Paula Chase’s death certificate.
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They are now struggling to get their dead mother’s documents and Yahoo promised to collaborate with Woods to shut down the troubling account. The procedure seems to be surrounded somehow by bureaucratic issues as Paula Chase can be seen listed in the Social Security index.
Video: Woods family flooded by emails from dead mother Paula Chase